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English for basic business situations

Teilnahmevoraussetzung: Schulische Vorkenntnisse

Workshop 1: When would suit you?

Inhalt: Telephoning revision; making arrangements; making and changing appointments for business trips.

Workshop 2: What went wrong?

Inhalt: problems on the phone; dealing with complaints, finding out what went wrong, offering solutions, fixing agreements.

Workshop 3: Can I get this in writing?

Inhalt: Writing efficient and polite Business e-mails.

Workshop 4: We can work it out!

Inhalt: Being polite and helpful in difficult meetings.

Workshop 5: Up and away!

Inhalt: English for Business Trips.