English for basic business situations

Teilnahmevoraussetzung: Schulische Vorkenntnisse Workshop 1: When would suit you? Inhalt: Telephoning revision; making arrangements; making and changing appointments for business trips. Workshop 2: What went wrong? Inhalt: problems on the phone; dealing with complaints, finding out what went wrong, offering solutions, fixing agreements. Workshop 3: Can I get this in writing? Inhalt: Writing efficient and polite Business e-mails. Workshop 4: We can work it out! Inhalt: Being polite and helpful in difficult meetings. Workshop 5: Up and away! Inhalt: English for Business Trips.