English for basic business situations
Teilnahmevoraussetzung: Schulische Vorkenntnisse
Workshop 1: When would suit you?
Inhalt: Telephoning revision; making arrangements; making and changing appointments for business trips.
Workshop 2: What went wrong?
Inhalt: problems on the phone; dealing with complaints, finding out what went wrong, offering solutions, fixing agreements.
Workshop 3: Can I get this in writing?
Inhalt: Writing efficient and polite Business e-mails.
Workshop 4: We can work it out!
Inhalt: Being polite and helpful in difficult meetings.
Workshop 5: Up and away!
Inhalt: English for Business Trips.